shoprecycle terms and conditions

Delivery

We make every effort to dispatch orders the same day. For orders received before midday this is usually not a problem. For orders received after midday, we will do our best but at busy times this cannot be guaranteed.

As soon as your order is dispatched you will receive email confirmation.

Standard delivery. We have a charge for standard delivery of ﾣ4.00 for all orders under ﾣ100. Our standard delivery is first class post for packages under 1.5kg and the Post Office Standard Parcel service for heavier items. First class post usually arrives the next day, but please allow 5 days for all items.

We do include any delivery instructions you give us, but we cannot guarantee that these instructions will be followed.

For addresses that are not on the UK mainland such as the Isles of Scilly, Channel Isles, Isle of Man and Northern Ireland, there may be a surcharge. Please call 0845 349 5184 for a quote or email info@shoprecycle.co.uk.

We assume that you would like to have all items in your order delivered together which keeps postage and packaging costs down.

The delivery charges quoted are for delivery to UK addresses. If you require delivery to other countries, please call 0845 349 5184 for a quote or email info@shoprecycle.co.uk.

Packaging

Your order may arrive in re used packaging as it Shoprecycle's policy to use only recycled or re used products wherever possible. Please use the packaging again or give it to someone who will.

Returns

It is really important to us that you are delighted with your order. We care passionately about the products we sell and the service we give.

If for some reason you are not satisfied you should return the product to us within 7 days. Please include the delivery note and indicate if you would like a refund or a replacement.

The goods should be returned to:
ﾠﾠShoprecycle
ﾠﾠ40 Burrowfield
ﾠﾠBruton
ﾠﾠSomerset
ﾠﾠBA10 0AL

Any refunds will be completed within 30 days of the goods being returned to us. We will refund the entire purchase price including the cost of postage.

Security

Paypal is the company that processes our customer credit card payments. There is no need to have a paypal account, you can pay directly with a credit or debit card.

We do not store any credit card information on our systems or at our premises. Our site is not SSL certified as secure, which is why we do not show an SSL padlock. This is because the point at which we collect sensitive information from you we hand over to paypal who have all the necessary security in place.

Whilst it is impossible for any web site to be completely impregnable to fraud, our system adheres to industry best practice and offers an excellent level of security that you can be confident with.

Privacy Pledge

We take your privacy very seriously and are committed to providing a shopping experience that respects your privacy.

When you make a purchase we need to collect certain information to fulfil your order. We do not sell, rent or disseminate this information to any third parties for marketing or any other purposes.

You can be confident that we will not disclose your details to anybody unless required by law to do so or unless you explicitly give us the authority to do so.

Our web site links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.

Email marketing

We only send emails to addresses that have been supplied directly to us by customers and we always remove addresses from our address book when requested to do so by those customers.

Copyright

We grant you a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from us.

All content included on the web site, such as text, graphics, logos and images belong to us and are protected by United Kingdom and international copyright laws.